A heat pump rental? Do you wonder why you should rent instead of buying? This article will shed some light on the subject and help you make an informed decision adapted to your needs.

Combine Comfort and Peace of Mind

By renting your heat pump, you will avoid unforeseen costs. You benefit from your heat pump right away by paying a fixed monthly amount that can be easily added to your budget.

What’s included with your rental? The installation, maintenance every three years, and the replacement of your system if it no longer works after 12 years.

Your heat pump will be repaired at no cost if it breaks.

Durable and Effective Heat Pumps

The heat pumps offered by HydroSolution are from the brand Fujitsu. Fujitsu systems are efficient, durable, and of high quality.

The two wall-mounted models offered are available in 9,000, 12,000, 18,000, and 24,000 BTU/h.

In the Comfort series, Fujitsu models RL2 and RLB are offered starting at $44.99 per month and have the following advantages:

In the Performance series, the Fujitsu models LMAS and RLXFW1 are available starting at $49.99 per month and offer the following advantages:

Many prefer the heat pump with electric baseboards. In fact, a good quality heat pump is synonymous with increased comfort and savings.

Professional Service

The installation, maintenance and reparations are done by HydroSolution partners.

These partners, like Entreprises MST, are specialists in air conditioning and heating. Their technicians include refrigeration engineers and certified electricians. The installation of your device is done following the strict norms of the manufacturer for optimal performance.

Foolproof Guarantees

Fujitsu heat pumps have a guarantee of 12 years on parts and 10 years on labour. However, by opting for a rental, any repairs are free of charge.

Every three years, an inspection is done as well as preventive maintenance. During this maintenance, the filters are cleaned thoroughly along with the exterior unit. Here again, this maintenance is free of charge.

The rental contract lasts for 12 years. During your heat pump’s 12th year of life, a technician will inspect the exterior unit to determine whether your device should be replaced. If this is the case, it will be replaced without any additional costs.

What if You Don’t Own a Home?

Are you renting but would love to benefit from the comfort and the savings of a heat pump? We recommend you come to an agreement with the owner and get his authorization.

Determining the Correct Amount of BTUs

What is a BTU? BTU is a unit of measure for energy.

How to determine the number of necessary BTUs for the optimal functioning of your heat pump? Calculate the area (length x width) of the space you want to heat or air condition. This can be a room or a floor if your house has an open-space concept. Multiply your total by 10, then round up to the highest number.

For example:

28 pi x 40 pi = 1,120 sq. ft

1120 x 10 = 11,200

11,200 rounded up = 12,000

Number of required BTU = 12,000

The general rule is 12,000 BTU by 1,000 sq. ft.

The Importance of Determining the Number of Appropriate BTUs for Your House

Some may think that by taking the most powerful system, they’ll air-condition and heat their house without any problem. However, some elements must be considered:

The more powerful a device is, the more expensive it will be to rent or buy.

A device that is too powerful will constantly be stopping and restarting, which will lead to premature wear of your system and will reduce its lifespan.

In air conditioning mode, a heat pump dries the air while air conditioning it. However, with a system that is too powerful, the air will be air-conditioned in the blink of an eye, but the device will not have had time to dry it. As a result, you will end up with ambient air that is cold and humid; the opposite of comfort.

Apply for a Grant

The models from the Performance series are admissible to a grant from the government. For more information on the provided programs, visit the website

Trust HydroSolution

For many years HydroSolution has offered water heater rentals. HydroSolution has added heat pumps to the products it offers. HydroSolution services the regions of Montreal, Quebec, Gatineau, Montérégie, Mauricie, Eastern Townships, Rimouski, and Saguenay.

HydroSolution is available seven days a week, with a call center open from 9h to 17h to help answer and questions.

A heat pump rental will prevent you from getting into debt and pay for unexpected expenses if it breaks.

HydroSolution, in partnership with trusted companies like MST, gives you peace of mind with a turnkey service.

Whether it’s for cooling or heating, a heat pump will make your home comfortable and increase its energy efficiency. But for your heat pump to work optimally and save you money, it has to have the right amount of power.

How do you determine how many BTUs your home needs? This article answers that question.

The importance of having the correct BTU

Why is it important to calculate the power needed for your home before buying a heat pump?

No one wants to have an appliance that isn’t powerful enough. The unit will not be able to cool or heat your home correctly, and it will be in constant use, which will shorten its lifespan and increase its operating costs.

But what about a unit that is too powerful? It’ll have more than enough capacity to heat and cool your home. What’s the problem?

First, the more powerful a heat pump is, the more expensive it is to buy. So by purchasing a unit that is too powerful, you’d be paying too much for nothing.

Secondly, when a heat pump is in cooling mode, it dries the air in your home while cooling it. A unit that is too powerful will cool the air in record time, but it will not have time to dry the air. The result? A cold and humid air, which feels very uncomfortable.

Third, a heat pump system that is too powerful will constantly be stopping and restarting, which causes premature wear and tear and a shorter lifespan.

Choosing a heat pump with the right amount of power guarantees you savings and comfort. The Legault-Dubois website offers a very informative video (though solely in French) on the subject.

How to determine the power of your unit?

In Canada, heating needs are higher than cooling needs. Since you don’t want to end up with a unit that is too powerful and unable to dehumidify the air in the summer, you have to calculate your BTU requirements based on your cooling needs. Also, the efficiency of a heat pump decreases as the outside temperature drops, so trying to meet all your heating needs with a heat pump wouldn’t be economical.

Natural Resources Canada says that you need to meet 125% of your cooling needs to determine the capacity of your heat pump. This means that if you calculate that you need 20,000 BTU to cool your home, by installing a 25,000 BTU heat pump, your cooling needs are met, and the heating load is between 80% and 90%. The difference can be made up by electric baseboard heaters or any other heating system. This is the best possible combination of performance and cost.

Also according to Natural Resources Canada (NRCan), to determine the required heat pump capacity, refer to the CSA-F280-FM90 standard: Determination of the Required Capacity of Residential Heating and Cooling Appliances.

According to this standard, several factors are taken into consideration to determine how much heat the building loses in the winter and how much heat it gains in the summer. These factors include, but are not limited to: floor area, degree of insulation, level of sunlight and air leakage.

General rules for a rough calculation

As explained above, many factors go into determining which heat pump you should purchase. Still, some general rules of thumb can help you choose the approximate power you need.

For a heat pump or wall-mounted air conditioner, it’s about 1,000 BTU per 100 square feet. So for a 1,000 to 1,200 square foot area, your heat pump would be about 12,000 BTU.

For the same area, if space is limited, the power can be reduced to 9,000 BTU. On the other hand, if the space is an open area, with many windows or high ceilings, the power can be increased to 15,000 BTU.

The single-split wall-mounted heat pump, which has only one indoor unit located in the main room, is ideal for homes with an open area. It generally ranges from 9,000 to 18,000 BTU.

The multi-zone wall-mounted heat pump, which has several indoor units, is recommended for homes with multiple floors or closed rooms. It is usually rated between 18,000 and 36,000 BTU.

Central heat pumps are measured in cooling tons, where one ton equals 12,000 BTU. This is approximately one ton per 750 square feet. So for a house of about 1,500 sq. ft. (excluding the basement and garage), you need a heat pump of at least 2 tons, and maybe even 2.5 tons if there are many windows or poor insulation.

Central heat pumps are generally installed in homes that already have air ducts. They usually range in size from 24,000 to 60,000 BTU.

Other criteria that allow you to measure the efficiency of heat pumps are SEER and HSPF.

Check to see if your unit is eligible for a grant

Some government programs offer grants for the purchase and installation of eligible heat pumps.

The grants available depend on the size of your heat pump. For every thousand BTUs of heating at -8°C, you receive $50 in financial assistance. So for a 10,000 BTU/hr heat pump at -8°C, you receive $500, and $1000 for a 20,000 BTU/hr unit.

These subsidies are available through the Rénoclimat program of Transition énergétique Québec and through Hydro Québec’s Efficient Heat Pump program. The Novoclimat program also offers a grant to the first owner of a new Novoclimat-certified home when an eligible heat pump is installed.

Ask specialized contractors

Since there are so many factors that can influence your choice of unit, it’s best to call on professionals to ensure that you have a heat pump that adequately meets your cooling and heating needs.

These specialized contractors have the skills to evaluate your home’s air conditioning and heating needs.

During an initial visit, MST’s technicians will evaluate, among other things, the size of your home, the number of floors, the height of the ceilings and the level of insulation. These factors allow us to advise you on the most suitable unit for your home and help you make an informed decision.

By doing business with MST, you’ll have a quality heat pump adapted to your needs and installed according to the manufacturer’s strict standards. The result? Your heat pump will last a long time and provide you with optimal performance, giving you peace of mind in the greatest of comforts.

Multi-zone heat pumps provide the best of both worlds – the comfort of a central system and the performance of a wall system.

How does a multi-zone system work? Which model works best? Here’s what you need to know!

WHAT IS A MULTI-ZONE HEAT PUMP? | A multi-zone heat pump comprises one single outdoor unit and multiple interior units.


Technology | A multi-zone heat pump uses Inverter technology to modulate power levels as needed. Inverter technology works similarly to a dimmer light bulb. The unit quickly establishes the required temperature and modulates its energy consumption to maintain it.

Cost Savings | Thanks to Inverter technology, your system is energy efficient, and the cost savings are considerable. Without a peak of energy consumption, the system functions at 50% or less of its maximum capacity, at the pleasure of your bank account.

Silence | The multi-zone heat pump is up to 40% more silent than conventional central heat pump systems.

Heating Efficiency | The heating efficiency of a multi-zone heat pump is ideal thanks to a large heat exchanger and high-capacity compressor.

Guarantee | The high-performance Fujitsu multi-zone heat pump has a ten-year warranty for both parts and labour.

DIVERSE INTERIOR UNITS | Once you decide on a multi-zone heat pump, you can have up to four different zones or interior units.

According to your personal preferences and needs, the type of interior unit can differ from zone to zone.

Ceiling Unit | Interior ceiling cassette units are easily installed in a standard ceiling tile. Features of the ceiling unit system are:

Wall Unit | Interior wall units are installed near the ceiling, at the top of the wall. Their features are:

Floor Units | Interior floor units are installed on the base of the wall. It features:

Slim Duct Units | Interior slim duct units are installed on the wall or ceiling. The features are:

CHOOSING A MULTI-ZONE SYSTEM MEANS CHOOSING ULTIMATE COMFORT | In selecting a multi-zone heat pump system, you choose a flexible system that delivers ultimate comfort and energy savings you’ve only dreamed of!

Make sure that your system qualifies for grant programs with Hydro-Québec or Renoclimat.

If you aren’t yet convinced that a multi-zone heat pump is right for you, contact MST. Our specialists will be happy to analyze your personal preferences and needs and suggest the best heat pump system for your home.

What do EER, SEER, COP, and HSPF have in common?

They are all measurements of energy performance efficiency used in reference to heat pumps.

What do the acronyms stand for? How can you calculate the value of efficiency using them? Why does it matter when it comes to choosing your heat pump? This article answers these questions.

What Is EER?

Let’s start with the acronym EER. EER stands for Energy Efficiency Ratio. It is a ratio of energy efficiency for air conditioners and heat pumps.

What Is SEER?

The SEER is the Seasonal Energy Efficiency Ratio. It’s the ratio between the cooling device’s performance in BTU/hr and the energy consumed in Watt/hr. The SEER represents the global performance of a device for the regional climate of a specific location.

What Is COP?

COP is the Coefficient of Performance that is similar to the EER but measures heating. It’s a ratio of energy consumed to the quantity of heating produced by a device, like a heat pump.

What Is HSPF?

Last but not least, the HSPF is the Heating Seasonal Performance Factor. It’s the energy efficiency of a device per season of heating.

Now What? How Can One Use This Information to Their Benefit?

These ratios exist so that you, the consumer, can make an informed choice when shopping for a heating or cooling unit. This energy converter will help you calculate and compare EER into COP and SEER or vice versa.

It’s also essential to consider the BTU (British Thermal Units) rating.

In Québec, our cold season is much longer than the warmer season. Therefore, it’s beneficial for your unit to have a high HSPF rating.

To make sure that you choose the right cooling or heating unit for your personal needs and comfort preferences, contact MST.

Our technicians are experienced in considering all the factors needed in order to suggest the appropriate heat pump for your needs.

We will ensure a safe and complete installation of your device according to the manufacturers’ specifications. Your comfort is our priority!

Who doesn’t love to save on bills? Whether you are working with a small budget or not, savings are always welcome. Did you know that there are government grants for heat pumps in Quebec? They were created in an effort to increase eco-friendly and efficient energy use. When you buy and install a new heat pump in your home, be sure to apply for one of these heat pump grants:

Here is an overview of the available programs.

What Is the Hydro-Québec Efficient Heat Pump Program?

This program offers a grant for an eligible heat pump installation or replacement. The financial aid allotted varies according to the heat pump’s heating output. You get $50 for every thousand BTUs of heating output at -8°C.

You will find the program’s eligibility criteria in the participant’s guide.

Application for Hydro-Québec’s financial assistance.

How does the Chauffez Vert program work?

A grant is offered when replacing a fossil fuel heating system, like oil or propane, with a system using renewable energy, such as electricity. The financial aid from Chauffez Vert can go up to $1275.

Consult the participant’s guide (in French) to learn more about eligibility criteria.

Steps to follow to benefit from the Chauffez Vert financial assistance.

An overview of the Rénoclimat grant program

Rénoclimat is a provincial program that offers financial aid when doing renovations to bring energy efficiency upgrades to your home, including installing a heat pump. The amount allotted for the heat pump varies according to its heating output. You get $50 for every thousand BTUs of heating output at -8°C.

Eligibility criteria and steps to follow to get into the Rénoclimat program.

The Greener homes initiative

This federal government program offers up to 700 000 grants that can reach up to $5 000 each. These grants help homeowners bring renovations to their homes to improve their energy efficiency. Various things are eligible for the Greener homes financial aid, like installing a heat pump and improving insulation.

Look at the list of eligible heat pumps for the Greener homes Canadian grant.

The Novoclimat program for new houses

The Novoclimat grant program was created to promote the construction of new, energy-efficient homes. Financial aid can go up to $4 000 for the first buyer. If an eligible heat pump is installed, an additional financial aid of $50 for every thousand BTUs of heating output at -8°C is also allotted.

Take a look at Novoclimat’s eligible product list for heat pumps (in French).

MST Helps You Reduce Costs

MST is dedicated to helping you outfit your home with quality heat pumps and ventilation systems so that you can enjoy ultimate comfort and optimized home energy savings.

We are associated with Financeit to offer you quick and simple financing solutions.

Contact our specialists at your convenience. They’ll be pleased to help you learn more about eligible heat pumps for the various grants in Quebec.

You want to buy a central heat pump, but you aren’t quite sure which one to choose. Stage 1, Stage 2, variable speed… it can get a little confusing when you aren’t familiar with the products.

This article explains the difference between the three options and hopefully demystify any confusions.

What Do the Terms 1 Stage, 2 Stage, Variable Speed Mean?

When we speak about stages and speed, we are talking about compression. Therefore, the significant difference between all three is the speed at which they work and how the compressor works.

What Is a 1 Stage Heat-Pump?

Let’s start with the basic model, the Stage 1 heat-pump.

What Is A Stage 2 Heat-Pump?

What is the Stage 2 heat-pump all about?

What Is a Variable Speed Heat-Pump?

The Variable Speed heat-pump is the luxury model.

Specific models of Inverter heat-pumps can control up to 8 rooms efficiently. These units are individually adjustable for an optimal and personalized temperature in your home.

A Responsible Choice

The right choice for your heat-pump will depend on your personal preferences and budget. If you aren’t sure which model to choose, get in touch with our MST experts. They will be more than happy to evaluate your needs and match you to the most appropriate model for your home.

All of our heat-pumps are under guarantee. Ask our team to explain the individual warranties offered with the specific model of heat-pump.

The heat-pump filter significantly reduces allergens in the air. What’s more, using a heat-pump is eco-friendly as it runs on electricity. Electricity in Quebec is a renewable energy. Our models also use R-410 Refrigerant, which does not harm the ozone layer.

The purchase of a central heat-pump is a choice you won’t regret. Not only will you support a healthy environment, but you will also save considerably on your heating and enjoy optimal comfort at home. The central heat-pump is a win-win solution.

Most Québec homes heat with electric baseboards. In the last few years, we have seen heat pumps popping up in more and more homes. What is the difference between a heat pump and electric heating? What are the pros and cons of each system?

Here is an overlook of both systems to help you choose the right heating source for your personal needs.

What Do Heat Pumps and Electric Baseboards Have in Common?

Both heat pumps and electric baseboards use electricity. As electricity is the source of 97% of all energy consumed in Québec, greatly reducing Greenhouse gas emissions, it can be said that Québec is an eco-friendly province. Our energy is clean and efficient!

Therefore, both electric baseboards and heat pumps are green sources of heat.

Pros and Cons of Electric Baseboards

Almost every home in Québec is heated with electric baseboards. They are often installed below windows, and the heat is generated through electrical resistance. The air is heated and rises to the ceiling.

The pros of electric baseboards are:

The cons of electric baseboards are:

What is energy efficiency? The energy efficiency rating is a ratio. It indicates how many units of heat are delivered per unit of energy consumed. For example, a rating of three means that for every unit of energy consumed, three units of heat are generated. The higher the number, the higher the efficiency. In the case of electric baseboards, one unit of energy generates one single unit of heat. Therefore, electric baseboards are not that efficient in terms of energy consumption.

In total, a medium home outfitted with electric baseboards will cost on average $1600 per year to heat.

A Deep Dive into Heat Pumps

Heat pumps do not create heat. Rather, they take the energy, or heat, from the outside air and bring it into the house.

The pros of a heat pump are:

The cons of a heat pump are:

Contact the Experts to Make the Best Choice

It’s important to make a wise choice for your individual home and comfort preferences.

Our team, at MST Enterprises, of experts are well versed in the world of heat pumps. Contact us for a quote or for information on efficient heating.

After an initial home visit, our technicians will evaluate your needs and the requirements of your home. They will then suggest the ideal way to heat your particular home.

Choosing the best system to heat your home is not something to take lightly. You want to be sure to get the best system for your optimal comfort, and in line with your budget.

You are looking to invest in a heat pump, but are hesitating between a wall-mounted unit and a central heat pump. You wonder, what makes those two models different? Look no further: the answer lies in this article.

What Do Wall-Mounted and Central Heat Pumps Have in Common?

Air-source heat pumps, both wall-mounted and central, use indoor and outdoor temperature variations to heat or cool your house. This system is highly effective and consumes very little energy, helping you save on electricity bills.

A heat pump can act as an air conditioner, and can also help you reduce heating costs by about 30%, sometimes even more. Ask for Energy Star certified models; they are some of the most energy-efficient appliances in Canada. Both heat pump models have an average lifespan of about 10 to 15 years.

What Defines Central Heat Pump Systems?

Central heat pump systems are usually installed in residences fitted with air ducts. It is sometimes possible to have air ducts installed, but this process is costly.

Central heat pumps are made of two parts; the indoor evaporator, and the outdoor fan coil. Their power ranges between 24 000 BTU and 60 000 BTU.

Central heat pumps tend to be more expensive than wall-mounted units, but they give maximum comfort as the warm or cool air is evenly distributed through the air ducts.

While they install your central heat pump, the technicians will check the state of your air ducts to ensure that your new system gives you the expected performance.

What Defines Wall-Mounted Heat Pumps?

Wall-mounted heat pumps are ideal for apartments, condos and houses without air ducts.

Just like the central heat pump, it has an outdoor condenser, but the inside unit is mounted directly to the wall, as opposed to central systems.

Wall-mounted heat pumps are not as expensive as central heat pump systems. Unlike the central system, which distributes air through the houses’ air ducts, this unit’s distributes air directly through the indoor wall-mounted unit.

There are two types of wall-mounted heat pumps: the mono-split heat pump, and the multi-zone (or multi-split) heat pump.

Mono-split systems are recommended for open-concept houses, as it is made up of a single indoor wall-mounted unit. Its power ranges from 9 000 to 18 000 BTU.

As for multi-zone systems, they are ideal for two-storey houses or houses with enclosed spaces. It’s made up of several wall-mounted units, all linked to the outdoor condenser. The multi-zone system’s power ranges between 18 000 and 36 000 BTU.

Work with Professionals

Before settling on a specific heat pump option, ask for a professional evaluation. At MST, our specialists will assess several parameters to find which heat pump is ideal for your home, as well as it’s needed strength. They will check your house’s surface area, the quality of insulation, the ceiling height, and the number of floors, amongst other things.

Make sure to get your heat pump installed by experts. Improper installation can result in a less effective, less cost-efficient, and noisier heat pump. Our team at MST is formed of certified experts who know their products. Do not hesitate to reach out to us for a free estimate.

Are you experiencing problems with your heat pump? Save money by consulting this troubleshooting guide before calling a technician.

Consult your user manual for precise instructions. Download the user manual for any model of Fujitsu heat pump here.

Your heat pump isn’t running

If your heat pump isn’t working, make sure your system is set to the desired mode, whether it be automatic, heating or air conditioning. Set the heat higher than the ambient temperature if you’re heating or set it lower if you’re using the air conditioning. Switch the circuit breaker on and off in the electrical panel, and check whether there are any blown fuses. Ensure the air intake grill is correctly closed, and whether the system’s timer isn’t on. If you’ve restarted your system, it can take about three minutes to turn back on, to prevent blowing a fuse. The same happens when you reactivate the circuit breaker.

Your system is no longer efficient

Your heat pump might work but isn’t working as efficiently as it should. Verify the following elements:

Inspect the air return filter. Clean it or replace it if it’s dirty. Check the outdoor unit. Make sure the coils and the fan aren’t obstructed. Close any open window or door. Verify whether there aren’t any other appliances in the room, such as an oven, computers, or even multiple people that might be heating the room. If your unit is in heating mode yet has stopped before reaching the set temperature, the outdoor unit could be running a defrost operation. Does your unit have a “silent” mode? When set to this mode, the fan runs at a very low speed. When the heating mode is activated, the fan runs on low speed to allow the unit to heat up.

Strange sounds are coming from your heat pump

At times, squeaking or cracking sounds can be heard coming from a system. This is due to friction between parts that are expanding with variations in temperature. The sound of water is perfectly normal. That’s the sound of coolant flowing through your unit.

Water and steam are coming out of your unit

Steam can come out of the indoor unit when if the temperature and humidity indoors are high, or if the unit is in defrost mode.

When it is in defrost mode, you can see water or steam come out of the outdoor unit. When it’s on heating mode, water can drip from the heat exchanger on the outdoor unit.

Your unit is giving off unpleasant odors

The indoor unit sucks air from the room, thus absorbing gas held in carpets, furniture, and walls, and then releases them into the room. This is what may cause unpleasant odors.

Do regular maintenance on your heat pump

Many serious problems can be avoided if you carry out basic maintenance on your heat pump, especially if it is recommended in your user manual. It’s also advised to have a professional do specific annual maintenance on your unit.

When to make a service call

If your unit has a problem that isn’t indicated in this guide or user manual or gives off a burning smell, shut the unit and circuit breaker off, and call your local heat pump provider. MST technicians are trained to fix any type of problem you may encounter on any model of heat pump.